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New England Hospitality is dedicated to excellence in service, helping you to create the perfect getaway in the beautiful New England states.
New England Hospitality is a family-owned and operated collection of hotels throughout New England. NEH was founded in 2002 with the purchase of our first hotel, the Essex Street Inn, located in Newburyport, MA.
Over the years, our vision has not changed: it is our desire to serve our valued guests and our community with pride and a dedication to service. From eclectic downtown Newburyport to the White Mountains of New Hampshire to the stunning scenery of central Maine, we have your lodging needs covered.
Meet Our Team
Find Out Who’s Who at New England Hospitality
John & Lori Guertin
John Guertin knows what it means to build a business from the ground up. His experience has included such divergent aspects of the real estate industry as hands-on building construction and management of hotels, resorts, and marinas.
Along with his wife Lori, John has pursued a life of giving back to the community. For example, in gratitude to the physicians and staff at Massachusetts General Hospital who helped him regain the ability to walk as a child, John and Lori have lent generous support to the MGH fund. In 2007, the pediatric orthopedic waiting room at MGH was named in their honor. Further, John starts each week by climbing the 294 steps of Boston’s Bunker Hill Monument. Why? Once, he could not take even one step; he’s now determined to use the gift he’s been given.
John and Lori have also joined forces with the Veterans Northeast Outreach Center to sponsor the “Mattress a Month for Vets” program, which provides comfortable bedding for the families of veterans in need.
Driven by a passion for the Hospitality business, Stephen Leonard has been with New England Hospitality since 2016.
Stephen began his career in hospitality as a dishwasher at a family restaurant at the age of 14. He attended Newbury College and the University of Massachusetts at Amherst to study Hotel, Restaurant, and Travel Administration.
Stephen resides in Billerica, MA with his wife Michelle and two sons, Conor and Cameron. Stephen enjoys volunteering, coaching youth sports, sitting on the Little League Board of Directors, and working closely with numerous Veterans groups.
Giving back to the community is an ethos he shares with John and Lori. These core values are what make our hotels a special place to stay and work.
Sarah Salivonchik, General Manager, Waterville Valley, NH
Sarah has been the GM of the Valley Inn for 3 ½ years. She had been working for the owner of the property across the street for nearly twenty years. When this opportunity came along, it was something she could not pass up. For Sarah it has been a fantastic journey since day one.
Sarah started working in Waterville Valley as a waitress to put herself through college, and she could never have imagined that she would be here today. After years of managing restaurants, Sarah moved to hotel group sales.
In Sarah’s words, “I loved the process of planning an event with people and seeing it through to the final event. That is still one of my favorite parts of my job. Many groups that visit the Valley Inn have returned year after year to hold quilting retreats, ski trips and family reunions. Some groups come multiple times a year. The staff and I have come to regard them as friends and we enjoy their staying with us.”
Giving people the best possible experience while they are at our resort is what Sarah loves about her job. Whether it is providing a clean room, helping them plan a hike, recommending a great place for dinner or providing general information about our area, she strives to provide everyone with what they need to have an enjoyable stay.
Sarah and her husband have a grown son and they live in Plymouth NH. She serves as the vice president of the Waterville Valley Resort Association. When not working, Sarah loves to hike with her dog Maddie, ski and create quilts.
Bud Nelson- General Manager, Auburn ME
Bud joined New England Hospitality in February 2018 as their General Manager. With over 43 years of experience in the hospitality field, he knows what it takes to run a successful hotel and how to make sure every guest stay is a pleasant one.
While attending a travel tourism school in Pittsburgh, PA, Bud landed a part time job at a Hilton Hotel. It was the beginning of a career that he knew he wanted to pursue. After returning home to Maine, Bud started his hotel career as a Front Desk clerk and never looked back.
Bud is married to Cindy Lou, who he met 43 years ago at his first Hotel job in Maine. They have been married for 39 years and have 2 children, Eric and Amy. Bud and Cindy Lou are also the proud grandparents of Bradley, Brynn and Hallie.
In his spare time, Bud enjoys following his Grandkids in their sports activities, cooking, reading, walking, landscaping, bird watching and listening to music. Rumor has it he goes by the call letters “WBUD” and can name any tune and any artist at any time. He is also an avid Boston Red Sox fan, and even has a Red Sox themed back porch to watch the games on.
Being in the hospitality business is like no other. Every day you go to work and meet people from all walks of life. No day is ever the same and with the ever-changing world that exists today, it drives Bud day in and day out to make his hotel the very best that it can be
Tim Armstrong- General Manager, Gorham, NH
Tim has been in the hotel industry for more than 30 years. He knew at a very young age that he wanted to work in hotels. Tim and his family vacationed a lot growing up. His father worked for IBM and traveled quite a bit as well. He would come back with gifts, pictures, and stories from where he had been. Occasionally, if his trips were during a school break, he would take the family along and they would live in a hotel for a week or two.
As a 10 year old, Tim always thought it was neat that the hotel staff knew who we were by name. That was his beginning.
Tim then went to college for Hotel Management and Business and after graduation he spent 8 years in Myrtle Beach, SC working in hotels and playing golf. Since then, Tim has worked in hotel sales and hotel management for his entire life.
He has 3 fantastic daughters who are grown and have families of their own. Tim is also blessed with 3 beautiful granddaughters ranging in age from 1 to 4. Tim takes great pleasure in watching them grow, learn new things, and develop their personalities.
Being a Grandpa is the best job in the world. Tim is fortunate to still have his parents and maternal grandmother. He tries to spend as much time with them as possible. His girls and their families are all located in the Portland, Maine area while Tim’s parents live in upstate NY in the same house he grew up in.
When Tim is not spending time with his family, you can usually find him on the golf course. He has played golf since he was 8 years old. Tim is extremely grateful that I am still able to play with his father who is 82 years old. Tim and his father play just about every weekend and will sometimes make a winter trip down south just to get in a golf fix.
Kathy Hitchings- General Manager, Newburyport, MA
Kathy began working for Essex Street Inn and New England Hospitality as a part–time front desk clerk and single mother in the spring of 2005. At the time the property consisted of only 2 buildings and 19 total guest rooms. Over the years she has had the pleasure of growing with the Inn, into what is now a 3 building establishment with 37 Rooms, known as Essex Street Inn & Suites, Ascend Hotel Collection by Choice Hotels.
Kathy has 3 adult children and 2 cats names Cammie Lou and Sasha Lee. Over the years she has studied Business Management at Northern Essex Community College and taken Classes through the Newburyport Adult Education program for Marketing and Social Media.
In her free time Kathy enjoys making homemade jewelry, attending concerts, camping and spending time with family.
Day in and day out over the last 16 years it has been her drive and pleasure to continue to be a part of Essex Street Inn & Suites, Ascend Hotel Collection’s growth, as well as welcoming our new and repeat guests to the beautiful area Newburyport, Massachusetts has to offer.
Michelle Sandman- General Manager, South Portland ME
Michelle has been in the hospitality industry for many years and has worked every end of the hotel from front of the house to back of the house. She began in the industry waiting on tables working banquets. After completing College, she worked her way up to management. Once of her greatest enjoyments in the hotel industry is meeting people from all over the world and all walks of life. Whether it was meeting new faces while waiting on tables, greeting them at the front desk or interaction with hotel guests at events.
Michelle has travelled to many different countries and stayed in many different hotels. This has given her an excellent perspective on the service level hotel guests expect and require from top rated properties. I think we can honestly say that it’s in Michelle’s blood.
With Michelle, family is extremely important, whether it is snowmobiling, going to the beach, camping or just hanging out, she understands the importance of having a supportive family and being a support for others.
When asked about her career choice, Michelle had these words, “The hotel business can be a little crazy at times but that’s what makes it fun and interesting. Meeting new people and listening to them is a great opportunity to get to know people and make new relationships. For me, the life of a hotel manager… I wouldn’t change it for anything!” “
A Great Time!
“We had a great time at the Razor fest 2017. Royalty Inn was very accommodating for this huge event. Thank you.”
Brad Fortin – Barton VT
“Beautiful place, great staff, I would recommend this place to anyone who has a love for the mountains!.”
A Great Time!
“I left my car in the lot and didn’t have to use it again until I was leaving for home! We walked to lovely restaurants and shops”“
Very Well Kept
“The suite was very well kept. Nice furnishings. And a well setup kitchenette.”
NEW ENGLAND HOSPITALITY
PO Box 70
East Kingston, NH 03827